Return & Refund Policy

Raju Music Company

Welcome to Raju Music Company. We are committed to providing high-quality Tractor Music Systems, Tractor Accessories, and modification products across India. Customer satisfaction is our top priority.

Before placing an order, please read our Return & Refund Policy carefully.

🔄 Return Policy

We accept returns only in the following cases:

• Product received in damaged condition
• Product is defective or not working
• Wrong product delivered

📦 Return Conditions

To be eligible for return:

• Product must be unused and in original condition
• Original packaging must be intact
• Invoice or order proof is required
• Return request must be approved by our team

💰 Refund Policy

• Refunds are processed only after product verification
• Approved refunds will be credited within 5–7 working days
• Refund will be issued via original payment method (or mutually agreed method)

🔁 Replacement Policy

We prefer replacement instead of refund in most cases:

• Defective products will be replaced with a new unit
• Replacement is processed after verification
• Processing time: 3–7 working days

🚫 Non-Returnable Items

The following items are not eligible for return or refund:

• Installed tractor music systems
• Customized or modified products
• Customer-damaged products
• Clearance or discounted items

🚚 Cash on Delivery (COD) Policy

• COD orders must be checked carefully at delivery
• Once accepted, normal return policy applies
• Fake refusal or misuse may block future COD service

❌ Order Cancellation Policy

• Orders can be cancelled only before dispatch
• Once shipped, cancellation is not possible
• For urgent cancellation, contact support immediately

📞 Customer Support

For any refund or return-related queries:

⭐ Our Commitment

• High-quality tractor music systems
• Safe packaging & fast delivery
• Trusted service across India
• Customer satisfaction first